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Go Back   Chevy and GMC Duramax Diesel Forum > Chevy / GMC Duramax 07.5+ LMM Forums > 07.5+ LMM Performance Parts Discussion
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07.5+ LMM Performance Parts Discussion Discussion of Performance Parts For the 07 and up LMM Duramax Trucks No Advertising

 
       

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Old 05-24-2008, 06:21 AM   eBay Motors   #1 (permalink)
Buck Turner
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Edge Evolution Problem

Well guys, my truck is sitting at the dealers waiting for a new ECM for my truck. While reprogramming with the Evolution, it displayed an error, and a message to contact a technician. After several tries by the technical department at reprogamming the Evolution through the Internet, and connecting it back up to the truck, my ECM got fried. In the end, the Evolution didn't even know where it was. I have contacted Edge, and we will see how this turns out. I'll keep you posted.
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Old 05-27-2008, 11:58 AM   eBay Motors   #2 (permalink)
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Evolution problem

The dealer took the PCM out of my truck today, and it is on it's way to Edge to see if they can get it up and running again. If not, they said they will pay for a new PCM and all expenses related to the problems that their product caused. More later.
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Old 06-05-2008, 02:07 PM   eBay Motors   #3 (permalink)
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Running again

No one could revive the ECM, so the dealer installed a new one, and my truck is back to normal. Edge has been very supportive during this whole thing, and they are covering all cost associated with the problem caused by their product. Right around a thousand dollars.
Thanks Edge
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Old 06-05-2008, 02:11 PM   eBay Motors   #4 (permalink)
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wow, i would like to thank you for making Edge's customer support be seen that they stand behind there products
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Old 06-05-2008, 02:22 PM   eBay Motors   #5 (permalink)
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Quote:
Originally Posted by Meyerperformance@tls.net View Post
wow, i would like to thank you for making Edge's customer support be seen that they stand behind there products
They could not have been better. I had on rep e-mailing me, and one calling me on the phone at least once a day to check on the progress. I am sending the old ECM back to Edge so they can do an autopsy, and try to figure out what killed it.
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Old 06-05-2008, 02:23 PM   eBay Motors   #6 (permalink)
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thats good and they will be able to keep this from happening again
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