Alligator giving bad advice about their filter adapters - Chevy and GMC Duramax Diesel Forum
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Old 11-20-2012, 05:45 AM   eBay Motors  #1 (permalink)
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Alligator giving bad advice about their filter adapters

I ordered one of their fuel filter adapters and specifically called to ask them if I had to remove the check ball and spring. I was assured that I did not have to. I installed the filter and adapter and my truck ran for a few days, then would not start last night.

So in freezing temperature with a flashlight between my teeth, I got to troubleshoot the problem. After I removed the check ball and spring, it started right up and is running fine now.

Its not hard to remove the check ball and spring, but I would have rather done it in the daylight when its 65 outside, then at night when its freezing. Here's the instructions on how to remove the check ball and spring, from the guy who developed (not copied) the filter adapter in the first place.

http://nicktane.com/osc/userfiles/fi...structions.pdf

I'm seriously pissed that Alligator is telling people they don't have to take the check ball and spring out, because apparently in some instances, this is not true.

A HUGE thanks to Dane at Mad Jack (where I got the Donaldson filter from) for taking my call last night and helping me troubleshoot the problem. Alligator didn't answer the phone when I called.

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Old 11-20-2012, 07:15 AM   eBay Motors  #2 (permalink)
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Dane is heck of a guy. I ha a filter head leaking after I installed a rebuild kit. He saw my thread about deleting my factory filter head (with Nicktane installed). He saw my thread and sent me a new rebuild kit free of charge. Said he was going to stand behind his filter adapter and make sure it wasn't the cause of the leaking head. Problem fixed after new rebuild kit was installed.


Sent from my Autoguide app.
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Old 11-20-2012, 07:26 AM   eBay Motors  #3 (permalink)
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I apologize this happened to you chris. With our design you do not have to remove
The check ball at all. We found that we had a few in this last batch that had improper tolerances in the stainless steel insert which was not fully pushing up the check ball. I spent half my cardio session at the gym last night on the phone with my machinist to get this resolved. If there is a problem with anything you guys all know how to get ahold of me. Damn near every person here should know that I half way live on Facebook as answer questions 7 days a week at all hours of the day. Buy if you are still unhappy chris I will be willing to give you a full refund and whatever else to help settle this
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Old 11-20-2012, 07:29 AM   eBay Motors  #4 (permalink)
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I just deleted my stock fuele filter head and put a new filter head on with a cat filter. My stock one was leaking I put a merchant auto rebuild kit in mine and it started leaking after a week.
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Old 11-20-2012, 07:43 AM   eBay Motors  #5 (permalink)
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I'm pissed I have to work with douchebags everyday and pay taxes so other people don't have to work. Guess you can't please everyone
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Old 11-20-2012, 07:56 AM   eBay Motors  #6 (permalink)
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Quote:
Originally Posted by WVRigRat05 View Post
I'm pissed I have to work with douchebags everyday and pay taxes so other people don't have to work. Guess you can't please everyone
I have the same issues on a daily basis!
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Old 11-20-2012, 08:28 AM   eBay Motors  #7 (permalink)
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Jason is a hell of a guy and will get you taken care of. Better to talk to him first then get on here and bash alligator for giving good advice. I've had my alligator cat adapter on for probably a month or so now. Didn't remove the check ball, took off my old filter and screwed the adapter on. Its been consistently in the 20s for a couple weeks now and I've had zero problems.
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Old 11-20-2012, 08:31 AM   eBay Motors  #8 (permalink)
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Quote:
Originally Posted by Blackcloud556 View Post
I apologize this happened to you chris. With our design you do not have to remove
The check ball at all. We found that we had a few in this last batch that had improper tolerances in the stainless steel insert which was not fully pushing up the check ball. I spent half my cardio session at the gym last night on the phone with my machinist to get this resolved. If there is a problem with anything you guys all know how to get ahold of me. Damn near every person here should know that I half way live on Facebook as answer questions 7 days a week at all hours of the day. Buy if you are still unhappy chris I will be willing to give you a full refund and whatever else to help settle this
Don't know why I thought that was funny . . .

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Old 11-20-2012, 08:31 AM   eBay Motors  #9 (permalink)
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Quote:
Originally Posted by wvrigrat05 View Post
i'm pissed i have to work with douchebags everyday and pay taxes so other people don't have to work. Guess you can't please everyone


amen^^^^^^^
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Old 11-20-2012, 08:44 AM   eBay Motors  #10 (permalink)
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What time did you call anyways? I bail every day at 4:30 ish to hit the gym. but as i stated everybody (should) know they can reach me on facebook at any time.
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