Alligator giving bad advice about their filter adapters

knaffie · 11-20-2012, 04:45 AM

I ordered one of their fuel filter adapters and specifically called to ask them if I had to remove the check ball and spring. I was assured that I did not have to. I installed the filter and adapter and my truck ran for a few days, then would not start last night.

So in freezing temperature with a flashlight between my teeth, I got to troubleshoot the problem. After I removed the check ball and spring, it started right up and is running fine now.

Its not hard to remove the check ball and spring, but I would have rather done it in the daylight when its 65 outside, then at night when its freezing. Here's the instructions on how to remove the check ball and spring, from the guy who developed (not copied) the filter adapter in the first place.

http://nicktane.com/osc/userfiles/fi...structions.pdf

I'm seriously pissed that Alligator is telling people they don't have to take the check ball and spring out, because apparently in some instances, this is not true.

A HUGE thanks to Dane at Mad Jack (where I got the Donaldson filter from) for taking my call last night and helping me troubleshoot the problem. Alligator didn't answer the phone when I called.

MadJack Diesel Performance - MadJack Diesel Performance

TakeEm · 11-20-2012, 06:15 AM

Dane is heck of a guy. I ha a filter head leaking after I installed a rebuild kit. He saw my thread about deleting my factory filter head (with Nicktane installed). He saw my thread and sent me a new rebuild kit free of charge. Said he was going to stand behind his filter adapter and make sure it wasn't the cause of the leaking head. Problem fixed after new rebuild kit was installed.

Sent from my Autoguide app.

**Blackcloud556** · 11-20-2012, 06:26 AM

I apologize this happened to you chris. With our design you do not have to remove
The check ball at all. We found that we had a few in this last batch that had improper tolerances in the stainless steel insert which was not fully pushing up the check ball. I spent half my cardio session at the gym last night on the phone with my machinist to get this resolved. If there is a problem with anything you guys all know how to get ahold of me. Damn near every person here should know that I half way live on Facebook as answer questions 7 days a week at all hours of the day. Buy if you are still unhappy chris I will be willing to give you a full refund and whatever else to help settle this

red1977 · 11-20-2012, 06:29 AM

I just deleted my stock fuele filter head and put a new filter head on with a cat filter. My stock one was leaking I put a merchant auto rebuild kit in mine and it started leaking after a week.

**WVRigRat05** · 11-20-2012, 06:43 AM

I'm pissed I have to work with douchebags everyday and pay taxes so other people don't have to work. Guess you can't please everyone

**lutzjk913** · 11-20-2012, 06:56 AM

Quote:

Originally Posted by WVRigRat05

I'm pissed I have to work with douchebags everyday and pay taxes so other people don't have to work. Guess you can't please everyone

I have the same issues on a daily basis!

doops22 · 11-20-2012, 07:28 AM

Jason is a hell of a guy and will get you taken care of. Better to talk to him first then get on here and bash alligator for giving good advice. I've had my alligator cat adapter on for probably a month or so now. Didn't remove the check ball, took off my old filter and screwed the adapter on. Its been consistently in the 20s for a couple weeks now and I've had zero problems.

**rms** · 11-20-2012, 07:31 AM

Quote:

Originally Posted by Blackcloud556

I apologize this happened to you chris. With our design you do not have to remove
The check ball at all. We found that we had a few in this last batch that had improper tolerances in the stainless steel insert which was not fully pushing up the check ball. I spent half my cardio session at the gym last night on the phone with my machinist to get this resolved. If there is a problem with anything you guys all know how to get ahold of me. Damn near every person here should know that I half way live on Facebook as answer questions 7 days a week at all hours of the day. Buy if you are still unhappy chris I will be willing to give you a full refund and whatever else to help settle this

Don't know why I thought that was funny . . .

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Brad Pitt in Burn after Reading

primetime_2 · 11-20-2012, 07:31 AM

Quote:

Originally Posted by wvrigrat05

i'm pissed i have to work with douchebags everyday and pay taxes so other people don't have to work. Guess you can't please everyone

amen^^^^^^^

**Blackcloud556** · 11-20-2012, 07:44 AM

What time did you call anyways? I bail every day at 4:30 ish to hit the gym. but as i stated everybody (should) know they can reach me on facebook at any time.

11-20-2012, 04:45 AM	eBay Motors #1 (permalink)
knaffie Senior Member Join Date: Jan 2010 Location: home is where I hang my hat Posts: 938	Alligator giving bad advice about their filter adapters I ordered one of their fuel filter adapters and specifically called to ask them if I had to remove the check ball and spring. I was assured that I did not have to. I installed the filter and adapter and my truck ran for a few days, then would not start last night. So in freezing temperature with a flashlight between my teeth, I got to troubleshoot the problem. After I removed the check ball and spring, it started right up and is running fine now. Its not hard to remove the check ball and spring, but I would have rather done it in the daylight when its 65 outside, then at night when its freezing. Here's the instructions on how to remove the check ball and spring, from the guy who developed (not copied) the filter adapter in the first place. http://nicktane.com/osc/userfiles/fi...structions.pdf I'm seriously pissed that Alligator is telling people they don't have to take the check ball and spring out, because apparently in some instances, this is not true. A HUGE thanks to Dane at Mad Jack (where I got the Donaldson filter from) for taking my call last night and helping me troubleshoot the problem. Alligator didn't answer the phone when I called. MadJack Diesel Performance - MadJack Diesel Performance __________________ 06 CCSB LBZ 4x4 LT3; torsion key lift (leveled); 265/75-16 Pro Comp A/T on OEM wheels (winter), BFGoodrich Rugged Terrain 275/70-18 on XD Diesel 18x9 (summer); MBRP 4" turbo back with Corsa muffler; EGR blocked; Edge Insight CTS gauges; EFI Live DSP2 by Idaho Rob - 80HP DD and 40HP tow with turbo brake (love it!); Rancho 9000XL shocks; updated rear cab mounts; Transgo Jr.; Merchant Automotive tie rod sleeves; everything synthetic; Access Tonneau hiding Line-X; tinted windows 5% all around; Tekonsha P3 brake controller; HIR bulbs, more to come soon......

11-20-2012, 06:15 AM	eBay Motors #2 (permalink)
TakeEm DuramaxForum Enthusiast Join Date: May 2011 Location: Pinedale WY Posts: 2,566	Dane is heck of a guy. I ha a filter head leaking after I installed a rebuild kit. He saw my thread about deleting my factory filter head (with Nicktane installed). He saw my thread and sent me a new rebuild kit free of charge. Said he was going to stand behind his filter adapter and make sure it wasn't the cause of the leaking head. Problem fixed after new rebuild kit was installed. Sent from my Autoguide app. __________________ Caleb 22 2007 LBZ CCSB S475/stock Wehrli Twin Turbo Kit/Suncoast Built by Dmitri Millard EFI Live DSP5 by Duramaxtuner.com 5" DE, rerouted, debadged, demolded, 18X9 BMF Novakanes Stealth wrapped with 285/65/18 Nitto Trail Grappler MTs, 45 gallon transfer flow replacement tank, Amp power steps, All Season bulletproof trans/power steering line kit, Airdog II 165, Nicktane with Cat filter, Edge Insight CTS with pyro Big thanks, Duramaxtuner.com & Willie @ Synthetic Motorsports

11-20-2012, 06:26 AM	eBay Motors #3 (permalink)
Blackcloud556 Go Green! Join Date: Jun 2010 Location: Coeur D'Alene Idaho Posts: 4,492	I apologize this happened to you chris. With our design you do not have to remove The check ball at all. We found that we had a few in this last batch that had improper tolerances in the stainless steel insert which was not fully pushing up the check ball. I spent half my cardio session at the gym last night on the phone with my machinist to get this resolved. If there is a problem with anything you guys all know how to get ahold of me. Damn near every person here should know that I half way live on Facebook as answer questions 7 days a week at all hours of the day. Buy if you are still unhappy chris I will be willing to give you a full refund and whatever else to help settle this __________________ Jason. 06 LBZ. 208-292-4401 Alligator Performance \| Facebook Blackcloud Photography

11-20-2012, 06:29 AM	eBay Motors #4 (permalink)
red1977 Senior Member Join Date: Nov 2010 Location: Ogden Utah Posts: 600	I just deleted my stock fuele filter head and put a new filter head on with a cat filter. My stock one was leaking I put a merchant auto rebuild kit in mine and it started leaking after a week. __________________ 2001 EC/SB S466 billet. Tuning is on crack. Trans from EPR 4 inch exhaust. Raptor Traction Bars. 510hp 1244 tq uncorrected. Stock Turbo, injectors,cp3. 13.02, Stock turbo, injectors, cp3. http://www.trollperformance.com/

11-20-2012, 06:43 AM	eBay Motors #5 (permalink)
WVRigRat05 Salt sucks Join Date: Feb 2009 Location: Buckhannon,West Virginia Posts: 4,609	I'm pissed I have to work with douchebags everyday and pay taxes so other people don't have to work. Guess you can't please everyone __________________ Reger Black on Black 05' Silverado 2500 HD 4X4 CC/SB, LBY7, LT. 8580 lbs Motor died 1/19/12 190.131 mi. Trans. died 7/27/12 200,136 mi. Built motor/Trans and tuned by Blackout Performance some parts to take it. 2011 30' Puma KDBSS

11-20-2012, 07:28 AM	eBay Motors #7 (permalink)
doops22 DuramaxForum Veteran Join Date: Aug 2009 Location: Maine Posts: 1,757	Jason is a hell of a guy and will get you taken care of. Better to talk to him first then get on here and bash alligator for giving good advice. I've had my alligator cat adapter on for probably a month or so now. Didn't remove the check ball, took off my old filter and screwed the adapter on. Its been consistently in the 20s for a couple weeks now and I've had zero problems. __________________ Adam 22 LMM. Spicy Tuna. 5" exhaust. 6" lift. 35's. ROTM September 2010 Thanks to Alligator and TPT

11-20-2012, 07:44 AM	eBay Motors #10 (permalink)
Blackcloud556 Go Green! Join Date: Jun 2010 Location: Coeur D'Alene Idaho Posts: 4,492	What time did you call anyways? I bail every day at 4:30 ish to hit the gym. but as i stated everybody (should) know they can reach me on facebook at any time. __________________ Jason. 06 LBZ. 208-292-4401 Alligator Performance \| Facebook Blackcloud Photography

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