DVD system sound problem

mcrotty · 12-02-2012, 12:27 PM

I've got these headrest DVD screens by Directedsound. And the dvd player in the center counsel. The headset are wireless Directed brand also. I figured out finally how to get eveything working. So my little girl was testing it out on a drive and the sound stopped working after 5 minutes or so, just went to static on both headsets. The truck is LT interior with the factory center counsel with the rear separate stereo behind the counsel. There is a wire which I don't think is factory that is coming out of the counsel and it plugs into the read headphone jack of the factory rear stereo. I did not have that hooked up to run the dvd when it was working. Anybody know about these. Bestbuy want's to charge me $40 every half hour to figure this out.

Thanks
Mike

mcrotty · 12-04-2012, 12:47 PM

Anybody have any idea?

GMCustomerService · 12-05-2012, 07:49 AM

I’m sorry to read about your situation with the DVD system in your truck, mcrotty. I’m surprised that no one has responded as most of the members are eager to help.

Since Best Buy has quoted $40 per ½ hour to look at this, I recommend calling other car audio companies in or around your area to compare prices or see if they can help you over the phone.

I hope things will get resolved soon so your little girl can enjoy her movies on any holiday trips.

Michelle, GM Customer Service

**Koho** · 12-05-2012, 08:15 AM

You might could email gm parts direct w/your vin # and the part number. They should be able to cross reference it to see if it would work. They might even be able to provide any additional parts that are required.

mcrotty · 12-06-2012, 07:49 AM

I guess I'll keep trying to figure this out. Anybody else?

mcrotty · 12-25-2012, 03:36 PM

still trying to figure this out.

12-02-2012, 12:27 PM	eBay Motors #1 (permalink)
mcrotty Junior Member Join Date: Jan 2011 Location: johnstown,CO Posts: 96	DVD system sound problem I've got these headrest DVD screens by Directedsound. And the dvd player in the center counsel. The headset are wireless Directed brand also. I figured out finally how to get eveything working. So my little girl was testing it out on a drive and the sound stopped working after 5 minutes or so, just went to static on both headsets. The truck is LT interior with the factory center counsel with the rear separate stereo behind the counsel. There is a wire which I don't think is factory that is coming out of the counsel and it plugs into the read headphone jack of the factory rear stereo. I did not have that hooked up to run the dvd when it was working. Anybody know about these. Bestbuy want's to charge me $40 every half hour to figure this out. Thanks Mike __________________ 2004.5 CCLB. 2500HD. LLY. 2WD. Black. Loaded with leather. Headrest DVD system. Curt 20K Fifth Wheel, Gooseneck, Leveled Tow Mirrors, Edge CS, Chrome nerf bars. K&N CAI. Diamond plate aluminum RV chest. Kodiak MP, Cobra CB, LIL WIL antennea. 199400 miles and counting. Started at 147000 in October 2012

12-04-2012, 12:47 PM	eBay Motors #2 (permalink)
mcrotty Junior Member Join Date: Jan 2011 Location: johnstown,CO Posts: 96	Anybody have any idea? __________________ 2004.5 CCLB. 2500HD. LLY. 2WD. Black. Loaded with leather. Headrest DVD system. Curt 20K Fifth Wheel, Gooseneck, Leveled Tow Mirrors, Edge CS, Chrome nerf bars. K&N CAI. Diamond plate aluminum RV chest. Kodiak MP, Cobra CB, LIL WIL antennea. 199400 miles and counting. Started at 147000 in October 2012

12-05-2012, 08:15 AM	eBay Motors #4 (permalink)
Koho This space for rent! Join Date: Oct 2011 Location: MT/K.C./FL Posts: 315	You might could email gm parts direct w/your vin # and the part number. They should be able to cross reference it to see if it would work. They might even be able to provide any additional parts that are required. __________________ 05 LT 2500 CCSB 4x4 LLY 11 Harley Road King Classic "Screamin Eagle" 12 F350 King Ranch 6.7l PS Of course all kinds of other stupid "Sh*t" ------ Yes Koho is a fish, but atleast I don't have Walleye vision ---------

12-06-2012, 07:49 AM	eBay Motors #5 (permalink)
mcrotty Junior Member Join Date: Jan 2011 Location: johnstown,CO Posts: 96	I guess I'll keep trying to figure this out. Anybody else? __________________ 2004.5 CCLB. 2500HD. LLY. 2WD. Black. Loaded with leather. Headrest DVD system. Curt 20K Fifth Wheel, Gooseneck, Leveled Tow Mirrors, Edge CS, Chrome nerf bars. K&N CAI. Diamond plate aluminum RV chest. Kodiak MP, Cobra CB, LIL WIL antennea. 199400 miles and counting. Started at 147000 in October 2012

12-25-2012, 03:36 PM	eBay Motors #6 (permalink)
mcrotty Junior Member Join Date: Jan 2011 Location: johnstown,CO Posts: 96	still trying to figure this out. __________________ 2004.5 CCLB. 2500HD. LLY. 2WD. Black. Loaded with leather. Headrest DVD system. Curt 20K Fifth Wheel, Gooseneck, Leveled Tow Mirrors, Edge CS, Chrome nerf bars. K&N CAI. Diamond plate aluminum RV chest. Kodiak MP, Cobra CB, LIL WIL antennea. 199400 miles and counting. Started at 147000 in October 2012

12-05-2012, 07:49 AM	eBay Motors #3 (permalink)
GMCustomerService DuramaxForum Veteran Join Date: Nov 2010 Posts: 1,076	I’m sorry to read about your situation with the DVD system in your truck, mcrotty. I’m surprised that no one has responded as most of the members are eager to help. Since Best Buy has quoted $40 per ½ hour to look at this, I recommend calling other car audio companies in or around your area to compare prices or see if they can help you over the phone. I hope things will get resolved soon so your little girl can enjoy her movies on any holiday trips. Michelle, GM Customer Service

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