Pulled Banks Derringer and Intake Due to Dealers Refusing Service - Page 5 - Chevy and GMC Duramax Diesel Forum
2017-19 GM T-K2 Platform Performance Parts Discussion Discussion of Performance Parts For the '17 and up L5P Duramax Trucks No Advertising

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post #41 of 42 (permalink) Old 01-14-2020, 04:01 AM
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Location: Maurice, LA
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Quote:
Originally Posted by UTEngineer View Post
Unfortunately on a warranty inner tie rod failure I was standing there listening on speaker phone when the dealership service manager told the GM customer service senior advisor they were no longer going to work on the issue, period, because as far as they are concerned the problem does not exist. This was contrary to Les Schwab, 4 Wheel Parts, and Discount Tire all stating the same issue existed. Customer service senior advisor told me they must trust their dealerís technicians in these situations. Became very obvious the large dealerships tell GM what to do, not the other way around. So I put on a set of Fabtech heavy duty tie rods and threw away the junk stock GM tie rods ... that looked like they belong on a Colorado.
That Customer Service Senior Adviser reports to someone!

Id begin climbing the food chain, and provide documentation from your three sources describing in detain the issue they found.
UTEngineer likes this.

2008 Silverado 2500HD CCSB LTZ Diesel
FASS 95 Lift Pump (with Baldwin filters), Edge Insight CTS Monitor on a Windshield Mount, Nicktane Fuel Filter Adapter w/ CAT 306-9199 UHE tertiary fuel filter, Bilstein 5100 Stock Height, Bushwacker Bed Rail Caps, AMP Research Bedstep, Fumoto oil drain valve, Dorman PS Oil cooler, Pioneer AVIC 7200NEX GPS/Stereo, Air Lift LoadLifter 5000 Air Bags.
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post #42 of 42 (permalink) Old 01-14-2020, 04:34 AM
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Join Date: Oct 2016
Location: Maurice, LA
Posts: 4,312
Quote:
Originally Posted by UTEngineer View Post
Unfortunately on a warranty inner tie rod failure I was standing there listening on speaker phone when the dealership service manager told the GM customer service senior advisor they were no longer going to work on the issue, period, because as far as they are concerned the problem does not exist. This was contrary to Les Schwab, 4 Wheel Parts, and Discount Tire all stating the same issue existed. Customer service senior advisor told me they must trust their dealer’s technicians in these situations. Became very obvious the large dealerships tell GM what to do, not the other way around. So I put on a set of Fabtech heavy duty tie rods and threw away the junk stock GM tie rods ... that looked like they belong on a Colorado.
This was a double post in error. Will a moderator kindly delete this one?

Thanks

2008 Silverado 2500HD CCSB LTZ Diesel
FASS 95 Lift Pump (with Baldwin filters), Edge Insight CTS Monitor on a Windshield Mount, Nicktane Fuel Filter Adapter w/ CAT 306-9199 UHE tertiary fuel filter, Bilstein 5100 Stock Height, Bushwacker Bed Rail Caps, AMP Research Bedstep, Fumoto oil drain valve, Dorman PS Oil cooler, Pioneer AVIC 7200NEX GPS/Stereo, Air Lift LoadLifter 5000 Air Bags.
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