Duramax Lifetime Supporter
Join Date: Oct 2016
Location: Maurice, LA
Unfortunately on a warranty inner tie rod failure I was standing there listening on speaker phone when the dealership service manager told the GM customer service senior advisor they were no longer going to work on the issue, period, because as far as they are concerned the problem does not exist. This was contrary to Les Schwab, 4 Wheel Parts, and Discount Tire all stating the same issue existed. Customer service senior advisor told me they must trust their dealerís technicians in these situations. Became very obvious the large dealerships tell GM what to do, not the other way around. So I put on a set of Fabtech heavy duty tie rods and threw away the junk stock GM tie rods ... that looked like they belong on a Colorado.
That Customer Service Senior Adviser reports to someone!
Id begin climbing the food chain, and provide documentation from your three sources describing in detain the issue they found.
2008 Silverado 2500HD CCSB LTZ Diesel
FASS 95 Lift Pump (with Baldwin filters), Edge Insight CTS Monitor on a Windshield Mount, Nicktane Fuel Filter Adapter w/ CAT 306-9199 UHE tertiary fuel filter, Bilstein 5100 Stock Height, Bushwacker Bed Rail Caps, AMP Research Bedstep, Fumoto oil drain valve, Dorman PS Oil cooler, Pioneer AVIC 7200NEX GPS/Stereo, Air Lift LoadLifter 5000 Air Bags.