Block Heater Recall Replacement - Page 3 - Chevy and GMC Duramax Diesel Forum
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post #21 of 32 (permalink) Old 08-29-2019, 03:24 PM
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Block Heater Recall

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Originally Posted by Pitt1991 View Post
Today I received a phone call from GM after they received my complaint from the Pennsylvania State Attorney General's Office. I purchased a new 2019 Chevrolet LTZ 3500 Durmax back in June. When I purchased the vehicle, I was not informed of the recall nor was I told that my engine block heater core cord was cut off. My window sticker indicates that my truck is equipped with an engine block heater. After purchase, I learned about the recall and found out my cord had been cut. I filed a complaint with GM and they did nothing. They put the responsibility on the dealership. GM has refused to repurchase the vehicle. Next, I filed a complaint with the Pennsylvania Attorney General's office regarding what I feel is consumer fraud. If a window sticker lists an item, the consumer should be able to assume the vehicle contains that item in working order and if an item is disabled the manufacturer and the dealer should notify the purchaser prior to purchase so they can make an informed decision. In my case, the dealer blames GM and GM blames the dealer.

During my conversation with GM, I asked if all of the owners of trucks with the notation on the window sticker stating the engine block heater has been disabled with a $100.00 credit will be notified of the fix. She advised that those trucks are not part of my complaint. So read between the lines.

Initially, a Senior Advisor told me the fix should be available sometime in October. This was also the time frame provided by the dealership however, today the woman could not give me a time frame of when the fix will be available.

I suggest if you live in PA and you have this same problem or similar that you contact GM and the Pennsylvania Attorney General
WOW!! That seems like overkill to me. Yes, the dealer should have told you about the recall and the cut cord but demanding that GM re-purchase your truck for a fixable recall seems extreme. Do whatever you like but I wouldn't go that far.

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post #22 of 32 (permalink) Old 08-29-2019, 03:33 PM
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WOW!! That seems like overkill to me. Yes, the dealer should have told you about the recall and the cut cord but demanding that GM re-purchase your truck for a fixable recall seems extreme. Do whatever you like but I wouldn't go that far.
+1

GM's hack job temporary fix (which the local dealer did to my truck as well) is an embarrassment to the company, but a buy-back does seem extreme given the situation.


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post #23 of 32 (permalink) Old 08-29-2019, 03:36 PM Thread Starter
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Originally Posted by [email protected] View Post
Quote:
Originally Posted by Pitt1991 View Post
Today I received a phone call from GM after they received my complaint from the Pennsylvania State Attorney General's Office. I purchased a new 2019 Chevrolet LTZ 3500 Durmax back in June. When I purchased the vehicle, I was not informed of the recall nor was I told that my engine block heater core cord was cut off. My window sticker indicates that my truck is equipped with an engine block heater. After purchase, I learned about the recall and found out my cord had been cut. I filed a complaint with GM and they did nothing. They put the responsibility on the dealership. GM has refused to repurchase the vehicle. Next, I filed a complaint with the Pennsylvania Attorney General's office regarding what I feel is consumer fraud. If a window sticker lists an item, the consumer should be able to assume the vehicle contains that item in working order and if an item is disabled the manufacturer and the dealer should notify the purchaser prior to purchase so they can make an informed decision. In my case, the dealer blames GM and GM blames the dealer.

During my conversation with GM, I asked if all of the owners of trucks with the notation on the window sticker stating the engine block heater has been disabled with a $100.00 credit will be notified of the fix. She advised that those trucks are not part of my complaint. So read between the lines.

Initially, a Senior Advisor told me the fix should be available sometime in October. This was also the time frame provided by the dealership however, today the woman could not give me a time frame of when the fix will be available.

I suggest if you live in PA and you have this same problem or similar that you contact GM and the Pennsylvania Attorney General
WOW!! That seems like overkill to me. Yes, the dealer should have told you about the recall and the cut cord but demanding that GM re-purchase your truck for a fixable recall seems extreme. Do whatever you like but I wouldn't go that far.
No I’m not going to go as far as demanding a buy back but it would have been good to know that they did this instead of just figuring it out myself.
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post #24 of 32 (permalink) Old 08-29-2019, 03:47 PM
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You don’t have to figure this out yourself, contact your local dealer and/or GM customer service, they’re the ones that’ll hopefully fix it for you, the forums can only try to guide you.
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post #25 of 32 (permalink) Old 08-29-2019, 05:26 PM Thread Starter
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Originally Posted by D_R_C View Post
You don’t have to figure this out yourself, contact your local dealer and/or GM customer service, they’re the ones that’ll hopefully fix it for you, the forums can only try to guide you.
I was meaning figuring out for myself that I don’t have one because of the recall. I even specifically asked where it was and no one gave me an answer. I did call them and they said they’d let me know as soon as a correction comes in.
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post #26 of 32 (permalink) Old 09-02-2019, 04:33 PM
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Quote:
Originally Posted by HIGHCOUNTRY_USCG View Post
I was meaning figuring out for myself that I don’t have one because of the recall. I even specifically asked where it was and no one gave me an answer. I did call them and they said they’d let me know as soon as a correction comes in.
Agreed, Dealer should have informed me that there was an active recall and the block heater had been disabled
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post #27 of 32 (permalink) Old 09-02-2019, 05:22 PM
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I was in for one of my free oil changes, was told about three active recalls on my 18. Block heater, something to do with the rear defrost and a supplement for the owners manual. There was also the injector calibration update that they were going to do.

I asked them nicely not to do the injector calibration and NOT to cut my block heater cord, they complied with my wishes. I used the block heater all winter last year without any problems, I've inspected the cord and the element and can't see any problems so I will continue to use it until the parts are available for the fix.
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post #28 of 32 (permalink) Old 09-03-2019, 09:19 AM
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Originally Posted by NHfireDmax View Post
Agreed, Dealer should have informed me that there was an active recall and the block heater had been disabled
They did the same to me as well. When I dropped off the truck for an unrelated service item they never mentioned the recall. When I went to pick it up later that day I was told they "took care of it for me". That's when I remembered reading about the hack job on forums. They're probably doing that because of how much static people are giving them. Regardless of the reason why GM and the dealers need to be up front about it. Sneaking it in while people aren't looking strikes me as terribly inappropriate.
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post #29 of 32 (permalink) Old 09-04-2019, 02:17 PM
 
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I recently purchase a used '17 Duramax and called the dealer to inquire about the recall. They informed me that the "Fix" is still just to cut the heater cord. Can anyone post a picture and a good description of where this cord is located, so I can see if mine has been cut?
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post #30 of 32 (permalink) Old 09-06-2019, 10:44 AM
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Originally Posted by LARGEONE View Post
I recently purchase a used '17 Duramax and called the dealer to inquire about the recall. They informed me that the "Fix" is still just to cut the heater cord. Can anyone post a picture and a good description of where this cord is located, so I can see if mine has been cut?
Did you read the thread? Mentioned many times.... zip tied up next to and inboard of the passenger side battery.... Or can be viewed from PS tire looking at lower front of the block...
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