[theflea42]

Got not much to say that wont get me a time out...

"Patience is a virtue"

This why ordering 6 different trucks from 10 diff dealers to see what will happen first is a horrible idea.

You're right Usmarine2.0. There is a small catch 22 though. If I understand the allocation system, a dealer places an order, and if that dealer gets allocated that particular truck, then gm will accept it. I believe the constraints and consensus stuff have to deal with the actual production of the vehicle, and not the order acceptance.

The first dealer that I ordered from did not have an allocation for a 2022 double cab SLT. Then when the 2023's came out, they never got an allocation for that year either. The 2024 models are scheduled to be built soon, and we'll never know if that dealer will get an allocation for that particular truck. It ain't looking good based on the history.

It took the dealer that I've got a TPW on 4 months to get an allocation. GM accepted that order somewhere around the middle of November.

I didn't like the idea of ordering a bunch of trucks like this either, and I agree, it is a terrible idea. I wasn't patient enough..............

 

[theflea42]

I gave them the credit card info over the phone, and they emailed me the receipt. The thing is, the salesman never explained the policy to me before taking the money. I talked to a sales manager, got the non-refundable deposit policy, and got all the information on how they inform the customers about the details first. Then I told him about the email the salesman sent me, and filled him in on all the details. I also asked to get these phone records, he did not answer my question, but he said he would review them and if there was a communication error between the salesman and myself, then he would refund my deposit.

I probably won't get my money back....

 

[theflea42]

Dealerships don't have to be jerks.
1. There was a truck in florida on the lot, they wanted a deposit, I asked if it was refundable, and they said it sure was. They said I could come look at it, test drive it, and if I didn't want it, they would happily give my money back.

2. For the heck of it, I called the dealer where I've got a truck with a TPW of this week and asked questions about deposits and stuff again. I didn't tell them anything about me having an order there, I was being just a regular person in search of a truck. I asked about a truck they got on the lot and told them I was a long way off. They said the deposit would keep the truck there until I came to look it over and test drive it. They said that if I really didn't like it, they would refund the deposit.

 

[badger27]

If you didn't order the truck from the dealer with the non-refundable deposit, they ordered it and would be ending up on their lot either way. I don't understand why the deposit is non-refundable. They aren't out anything. I'm sure their site didn't show it as sold. I guess you could threaten to expose their bad practice on social media lol

 

[SE Mich]

I didn't like the idea of ordering a bunch of trucks like this either, and I agree, it is a terrible idea. I wasn't patient enough..............

I've never worked for or been a dealer, yet I've a contrary/minority general opinion here - not picking on Flea:

There's a clear double standard in most of our minds that view the games / tricks / misleading things a dealer does to us as criminal, yet we self-justify our shady efforts to save a few bucks.
A 'deposit' is a commitment from us to purchase, and acceptance of same a commitment on the part of the dealer to deliver. If I dealer would say "I've changed mind" and hand us that deposit back, we'd be outraged, especially given a vehicle with (relative) limited availability.
Yet we expect a total refund of that deposit if we decide 'never mind'.
It that were approrpiate, there is no purpose at all to the concept of 'deposit'.
We rationalize our own multiple orders, but would take a dealer thru the legal system if they committed sale of one vehicle to multiple customers.

I've seen otherwise honest, upright & rational friends use bait/switch with dealers regarding financing, trade-ins, add-ons and the like - all in an effort to save $50 on a $50k purchase.

I've bought probably 50 +/- new vehicles, and an upfront & honest approach of "cash, no trade, nothing for your F & I folks" has been most successful 98% of the time (just ONE terrible dealer experience). The most recent purchases (2023 2500 HD, and a rare 2022 Audi A6 AllRoad) with both at MANY thousands below Monroney will have me continue to treat dealers with dignity, respect and honesty.

In the endless pages of this thread, if you can get past the foolishness of drones & boogers, there has been repeated comments from the folks with expertise counselling "patience". And also many examples of the consequences of ignoring that advice.

-R

 

[theflea42]

I get what you're saying about the double standards. I stayed with my original order for almost a year. They don't build 2022 models any more. Am I supposed to just keep waiting for something that will never be built?

 

[badger27]

While it sucks (have family members in the retail world), the retail world does have double standards. Customers can return things for full money back in most places but a retailer could never ask for a product back. Similiar applies in the vehicle world. And while I would disagree with people ordering multiple vehicles to get one IF the seller had trouble selling them, that is not the case and more often than not, the dealer is not telling you they don't have an allocation. I have a good dealer to work with and have bought my last 12 vehicles from them. No deposits to order. No market adjustments. Just easy to work with and open about allocations. If all dealers would work like that, you wouldn't have nearly as many people doing "shady" things.

 

[SE Mich]

I get what you're saying about the double standards. I stayed with my original order for almost a year. They don't build 2022 models any more. Am I supposed to just keep waiting for something that will never be built?

Obviously, waiting for a '22 doesn't work. LOTS of folks waited for a year and more . . . . in my case, after the wait & a build, the truck was one of a handful that went to the crusher over the block heat treat issue.
But (IMO), impatience doesn't fix a world-wide problem, nor does treating dealers in a manner differently than we demand to be treated.
And of course, the market has changed once again. 2500 HD trucks are becoming more plentiful, and to think that a dealer should just eat the floor plan cost (perhaps nearing $400/month) of one you made a deposit on while waiting for another buyer isn't fair. Again, IMO. YMMV.
For me, a deposit is a commitment - on both sides of the transaction.

-R

 

[Satar]

If I understand the allocation system, a dealer places an order, and if that dealer gets allocated that particular truck, then gm will accept it. I believe the constraints and consensus stuff have to deal with the actual production of the vehicle, and not the order acceptance.

For what it's worth this is a false statement.

If the dealer has the allocation, they can put it towards a preliminary order (this is the 1000 series of codes), code 2000 is an accepted order by GMC. You will not get code 2000 unless there are no constraints on the order, and they actually have an allocation available for your order. If there are constraints on the order it will stay unaccepted until the order is changed or the constraint(s) are lifted. They can also tell you exactly what is on constraint immediately when they submit the order. Constraints and allocations are updated every Thursday. And yes, at that moment they can modify the order to remove the item causing the constraint and re-submit it.

I've learned there are more than one dealer that not all salesman have access to the ordering system and they have to go to the sales manager or another dedicated person that does have access to the ordering system. Usually, they will not tell you this unless you directly press them for an answer. Once you are dealing with the person that can place the order they can tell you where it stands, what's holding it back as far as any constraints go and it will be accepted by GM once it is setup with no constraints and the allocation exists at which point it moves to event code 2000.

Do not rely on your salesman to understand what packages or individual items related to the constraints may be modified. What I mean by this is for example, when I ordred my truck the High Country Delux package was on constraint, order wouldn't be accepted, I had the salesman drop the High Country delux package and add the safety II and Goose neck, Salesman told me I would loose the hd surround cameras, bed camera, rear camera mirror and heads up display. I told him I would only loose the heads up and rear camera mirror and had to explain to him the rest of the package items ore stock on the high country, order was accepted on the spot after the changes.

I don't blame the salesman for not knowing all the packages and different options per model, most likely they do not haved a good enough memory to remember all the options in that much detail or don't care to with rare exception. Me it would be a memory thing 😁

 

[leolkfrm]

tell the that since they dont explain their policy well, its time you went public with their name and policy so someone else does not go thru this! and if no result, do it as an FYI to buyers

 

[SE Mich]

tell the that since they dont explain their policy well, its time you went public with their name and policy so someone else does not go thru this! and if no result, do it as an FYI to buyers

Again - not sure of the details/facts in Flea's case, but often in our eagerness and impatience we simply don't listen or read well.
Relationships with dealers are a two-way street.

-R

 

[theflea42]

I failed to ask about the policies up front. The dealer failed to inform me of the policy before they took the money.

Lesson learned: NEVER assume anything. Ask questions and make sure you fully understand everything that has been told to you.

 

[Satar]

And do your own research before you talk to a salesman, most likely you will find yourself educating them.

 

[USMarine2.0]

Sounds like 23 build out is starting.

 

[3rd Duramax]

Per that “ GM news site “ dealers will be able to begin entering retail orders for the 2024 Chevrolet Silverado HD on January 12th, 2023. It will be interesting to see how long the 24’s will take to order and be delivered.

 

[theflea42]

I've looked at this before, GM Trucks (Build Out Final Order Start Up Dates) – Donlen I'm pretty sure they are for fleet orders, but maybe the cutoff date is about the same for regular and fleet orders.

 

[leolkfrm]

well they must have a surplus of parts!!, just got called to set an appointment for retro fit seats
only 1 year from when it was built

update,
they called back said it would be seats only!

today i received a letter from gmc to call the dealer, it is dated dec 22

 

[poosniffer]

@theflea42, why not just buy the truck from the dealer that has your deposit? When I bought my "in transit" truck I was asked to put down a non-refundable $1000 deposit. Yes it made me a little nervous but the transaction ultimately went smoothly. I paid MSRP plus a $250 doc fee.

 

[cacalazani]

My dealer has sent me an email saying that they are now taking orders for the 2024 HDs. And they are offering a discount off MSRP for repeat customers.

Looks like the 2023 model year is going to be a short one.

If you are in the market, check with your dealer to see what they have to offer.

 

[theflea42]

@theflea42, why not just buy the truck from the dealer that has your deposit? When I bought my "in transit" truck I was asked to put down a non-refundable $1000 deposit. Yes it made me a little nervous but the transaction ultimately went smoothly. I paid MSRP plus a $250 doc fee.

The truck is on the lot that I put down the 1k deposit on. It's not exactly what I wanted and I was going to settle and get it instead of the one I ordered. That dealer is 7 hours away and before I had time to go get it, the dealer where I placed an order told me I had a TPW. So I decided to wait on the ordered one.