So.... pretty frustrated today. Been working with a dealer (not super close to me, 4 hour drive). But supposed to be no markups (locals are all over that) on orders and has been pleasant & understands why I'm ordering & not jumping on a few trucks I keep seeing in inventory that are close to what I'm looking for. Anyway, waiting for an allocation to free up since there were folks ahead of me.
Pretty clear about options I wanted 2500HD Denali, blue, S bed, NOT ultimate, technology package, NOT 5th wheel prep. Trailer tire sensors & that's pretty much it... nothing else & MSRP is around $83,800. An expensive outlay on my retirement & part time work income.
Try not to be a pest, check in every 2 weeks... suddenly last week. Your order is in, TPW of 8/22! I'm like woo hoo... Ask for order # & a confirmation of my configuration. Last night (many days later) I get an order # via short email. Reply to email asking for configuration again. Check on chat, Event 3000 already!! But can't tell me option details just 2500 denali short bed 4x4.
Today I finally get an email w/ order information... damn thing has Ultimate package, 5th wheel prep & several other things I was pretty clear I DID NOT want... oh, and the order number doesn't match the one I got yesterday?!? WTH?!? Get on chat again, this is also at event 3000 and according to chat person, no changes can be made after reaching this point?!?
Dealer did NOT want a deposit & at this point I'm pretty glad of that... why is it so difficult to give the customer what they want? Oh & I'm not amused about the required 3 years of onstar/data REQUIRED on all new Buick & GMC as of June. Not everyone needs that crap. 30 years in IT, the last thing I want is to surf while I'm driving, phone connection is more than enough. Also kids are grown/out of the house & this is NOT a commute truck. Probably drive once or twice a week on errands & pull boat/jet skis or move my bobcat to my brothers place once in awhile to help him out and eventually get a trailer to take my car to autox instead of driving it & having to swap tires etc for setup.
Okay, rambling rant over... pretty much ready to find another dealer & move on/start over.
