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Block Heater Recall

Today I received a phone call from GM after they received my complaint from the Pennsylvania State Attorney General's Office. I purchased a new 2019 Chevrolet LTZ 3500 Durmax back in June. When I purchased the vehicle, I was not informed of the recall nor was I told that my engine block heater core cord was cut off. My window sticker indicates that my truck is equipped with an engine block heater. After purchase, I learned about the recall and found out my cord had been cut. I filed a complaint with GM and they did nothing. They put the responsibility on the dealership. GM has refused to repurchase the vehicle. Next, I filed a complaint with the Pennsylvania Attorney General's office regarding what I feel is consumer fraud. If a window sticker lists an item, the consumer should be able to assume the vehicle contains that item in working order and if an item is disabled the manufacturer and the dealer should notify the purchaser prior to purchase so they can make an informed decision. In my case, the dealer blames GM and GM blames the dealer.

During my conversation with GM, I asked if all of the owners of trucks with the notation on the window sticker stating the engine block heater has been disabled with a $100.00 credit will be notified of the fix. She advised that those trucks are not part of my complaint. So read between the lines.

Initially, a Senior Advisor told me the fix should be available sometime in October. This was also the time frame provided by the dealership however, today the woman could not give me a time frame of when the fix will be available.

I suggest if you live in PA and you have this same problem or similar that you contact GM and the Pennsylvania Attorney General
WOW!! That seems like overkill to me. Yes, the dealer should have told you about the recall and the cut cord but demanding that GM re-purchase your truck for a fixable recall seems extreme. Do whatever you like but I wouldn't go that far.
 

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WOW!! That seems like overkill to me. Yes, the dealer should have told you about the recall and the cut cord but demanding that GM re-purchase your truck for a fixable recall seems extreme. Do whatever you like but I wouldn't go that far.
+1

GM's hack job temporary fix (which the local dealer did to my truck as well) is an embarrassment to the company, but a buy-back does seem extreme given the situation.
 

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Discussion Starter #23
Today I received a phone call from GM after they received my complaint from the Pennsylvania State Attorney General's Office. I purchased a new 2019 Chevrolet LTZ 3500 Durmax back in June. When I purchased the vehicle, I was not informed of the recall nor was I told that my engine block heater core cord was cut off. My window sticker indicates that my truck is equipped with an engine block heater. After purchase, I learned about the recall and found out my cord had been cut. I filed a complaint with GM and they did nothing. They put the responsibility on the dealership. GM has refused to repurchase the vehicle. Next, I filed a complaint with the Pennsylvania Attorney General's office regarding what I feel is consumer fraud. If a window sticker lists an item, the consumer should be able to assume the vehicle contains that item in working order and if an item is disabled the manufacturer and the dealer should notify the purchaser prior to purchase so they can make an informed decision. In my case, the dealer blames GM and GM blames the dealer.

During my conversation with GM, I asked if all of the owners of trucks with the notation on the window sticker stating the engine block heater has been disabled with a $100.00 credit will be notified of the fix. She advised that those trucks are not part of my complaint. So read between the lines.

Initially, a Senior Advisor told me the fix should be available sometime in October. This was also the time frame provided by the dealership however, today the woman could not give me a time frame of when the fix will be available.

I suggest if you live in PA and you have this same problem or similar that you contact GM and the Pennsylvania Attorney General
WOW!! That seems like overkill to me. Yes, the dealer should have told you about the recall and the cut cord but demanding that GM re-purchase your truck for a fixable recall seems extreme. Do whatever you like but I wouldn't go that far.
No I’m not going to go as far as demanding a buy back but it would have been good to know that they did this instead of just figuring it out myself.
 

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You don’t have to figure this out yourself, contact your local dealer and/or GM customer service, they’re the ones that’ll hopefully fix it for you, the forums can only try to guide you.
 

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You don’t have to figure this out yourself, contact your local dealer and/or GM customer service, they’re the ones that’ll hopefully fix it for you, the forums can only try to guide you.
I was meaning figuring out for myself that I don’t have one because of the recall. I even specifically asked where it was and no one gave me an answer. I did call them and they said they’d let me know as soon as a correction comes in.
 

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I was meaning figuring out for myself that I don’t have one because of the recall. I even specifically asked where it was and no one gave me an answer. I did call them and they said they’d let me know as soon as a correction comes in.
Agreed, Dealer should have informed me that there was an active recall and the block heater had been disabled
 

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I was in for one of my free oil changes, was told about three active recalls on my 18. Block heater, something to do with the rear defrost and a supplement for the owners manual. There was also the injector calibration update that they were going to do.

I asked them nicely not to do the injector calibration and NOT to cut my block heater cord, they complied with my wishes. I used the block heater all winter last year without any problems, I've inspected the cord and the element and can't see any problems so I will continue to use it until the parts are available for the fix.
 

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Agreed, Dealer should have informed me that there was an active recall and the block heater had been disabled
They did the same to me as well. When I dropped off the truck for an unrelated service item they never mentioned the recall. When I went to pick it up later that day I was told they "took care of it for me". That's when I remembered reading about the hack job on forums. They're probably doing that because of how much static people are giving them. Regardless of the reason why GM and the dealers need to be up front about it. Sneaking it in while people aren't looking strikes me as terribly inappropriate.
 

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I recently purchase a used '17 Duramax and called the dealer to inquire about the recall. They informed me that the "Fix" is still just to cut the heater cord. Can anyone post a picture and a good description of where this cord is located, so I can see if mine has been cut?
 

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I recently purchase a used '17 Duramax and called the dealer to inquire about the recall. They informed me that the "Fix" is still just to cut the heater cord. Can anyone post a picture and a good description of where this cord is located, so I can see if mine has been cut?
Did you read the thread? Mentioned many times.... zip tied up next to and inboard of the passenger side battery.... Or can be viewed from PS tire looking at lower front of the block...
 

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It looks worse than it is.

I have a 2019 recently purchased new as well. I would suggest that the block heater issue is nothing to get worked up about. It looks worse than it truly is. They cut the cord and that looks really hack... I am assuming the cut the cord rather than just unplug it from the block heater in order to prevent dirt and corrosion from entering the block heater electrical receptor. The end fix is as simple as just plugging in the new cord and routing it. I also assume that they had to determine what the true cause of the reported fires was. Was it an incorrect gauge of wire in the cord creating resistance? Was it the plug itself? Was it the shielding around the cord? etc. Once they have that, and maybe they do, they will install they new cord by simply plugging it in. If you can't wait, just buy the referenced cord on Amazon or Ebay...
 

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I have a 2019 recently purchased new as well. I would suggest that the block heater issue is nothing to get worked up about. It looks worse than it truly is. They cut the cord and that looks really hack... I am assuming the cut the cord rather than just unplug it from the block heater in order to prevent dirt and corrosion from entering the block heater electrical receptor. The end fix is as simple as just plugging in the new cord and routing it. I also assume that they had to determine what the true cause of the reported fires was. Was it an incorrect gauge of wire in the cord creating resistance? Was it the plug itself? Was it the shielding around the cord? etc. Once they have that, and maybe they do, they will install they new cord by simply plugging it in. If you can't wait, just buy the referenced cord on Amazon or Ebay...
I cannot find a cord with the same factory steel retaining clip. Anyone else having the problem? I just want to fix the problem myself. Thanks.

Sent from my SM-G950U using Tapatalk
 

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I am assuming the(y) cut the cord rather than just unplug it from the block heater in order to prevent dirt and corrosion from entering the block heater electrical receptor.
No, you're assuming the issue is with the cord...and not the heating element itself.

Disable the element, cut the cord. Which is a common practice in many tech repairs, snip the cord, disable the flaky power supply, so they don't get mixed up with the good stock on board for repairs, complicating troubleshooting on down the line on another job.

You may or may not have one of the suspect heaters, repairing the power supply could be fatal....or not.

***********
A year or so ago, there was a house fire in a subdivision on the East side of town, in the middle of the night.
Kids died, there was a big outpouring, blah blah blah....big intensive investigation.

In reading thru the FD's report, they listed the cause of the fire.
It wasn't the typical failure to extinguish smoking, as most middle of the night (calm weather) apt/house fires are.

This was an older two story home built back in the '80s rush, nothing fancy, square block with bedrooms over the two car garage. As many have done with sqft being small, the garage had been converted to another bedroom years later.

More people living in a space designed for fewer, so what remained of the driveway was full of vehicles...pulled up close to the house to fit.

One of those was an F-150.....one of the ones it turns out (along with every SUV of that era) that had a critical recall stemming from the cruise control (module?) spontaneously catching fire while the truck is off and parked. :surprise:

Not a Fjord-r, I never knew. They said owners would sell a truck, and the recall notice never made it's way to the new owner(s).

I was shocked to read the FD comment about how many times per year they encounter a Fjord committing suicide....common enough that they even have a nick name for it.

With no one around to call it in, the truck became engulfed in flames, catching the wall (previously a garage door) and 2nd floor of the house on fire. By the time that smoke alarms started going off, the two boys in the converted garage were already dead.

Personally, I'd learn to get by without the block heater. If GM has delayed the fix this long, it must be more than a wrong size wire ga. on a cord, or chafing.
 

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Just pray this won’t take as long as our passengers side airbag took to replace, almost 2 years.
Our windshield washer heater ended up being completely removed, in Phx we don’t really need this.
 

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In Canada we need the block heater - she assured me that I would get a letter within 2 weeks. I hope she was right....
 

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In Canada we need the block heater - she assured me that I would get a letter within 2 weeks. I hope she was right....

Im in Wisconsin and we had a 4 day stretch last winter where the ambient temps were below -20 F . I hope she was right too. I believe that the block heater helps with excess wear to the engine when it's very cold. It isn't all about whether or not it starts to me.
 

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Im in Wisconsin and we had a 4 day stretch last winter where the ambient temps were below -20 F . I hope she was right too. I believe that the block heater helps with excess wear to the engine when it's very cold. It isn't all about whether or not it starts to me.


Haha - yes I agree, late Jan through to the end of Feb we were pretty chilly up here too. Northern Alberta was -43C (-45F) and that is not counting the wind chill factor - yikes...
 

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While they're nice to have for a quickly warmed up truck after start, the Dmax doesn't really need a block heater to start in the ultra cold.
The block heater really does help on cold mornings. Those mornings when it's approaching minus 20 or 30 F. Above zero F I don't worry. The truck will certainly still start, but there is less stumbling to get it to operating temps. The biggest difference I've found on really cold starts is having good batteries. If your batteries are marginal, that first big draw on them for the g plugs and heater can take them down fast.
 
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