Block Heater Recall
WOW!! That seems like overkill to me. Yes, the dealer should have told you about the recall and the cut cord but demanding that GM re-purchase your truck for a fixable recall seems extreme. Do whatever you like but I wouldn't go that far.Today I received a phone call from GM after they received my complaint from the Pennsylvania State Attorney General's Office. I purchased a new 2019 Chevrolet LTZ 3500 Durmax back in June. When I purchased the vehicle, I was not informed of the recall nor was I told that my engine block heater core cord was cut off. My window sticker indicates that my truck is equipped with an engine block heater. After purchase, I learned about the recall and found out my cord had been cut. I filed a complaint with GM and they did nothing. They put the responsibility on the dealership. GM has refused to repurchase the vehicle. Next, I filed a complaint with the Pennsylvania Attorney General's office regarding what I feel is consumer fraud. If a window sticker lists an item, the consumer should be able to assume the vehicle contains that item in working order and if an item is disabled the manufacturer and the dealer should notify the purchaser prior to purchase so they can make an informed decision. In my case, the dealer blames GM and GM blames the dealer.
During my conversation with GM, I asked if all of the owners of trucks with the notation on the window sticker stating the engine block heater has been disabled with a $100.00 credit will be notified of the fix. She advised that those trucks are not part of my complaint. So read between the lines.
Initially, a Senior Advisor told me the fix should be available sometime in October. This was also the time frame provided by the dealership however, today the woman could not give me a time frame of when the fix will be available.
I suggest if you live in PA and you have this same problem or similar that you contact GM and the Pennsylvania Attorney General