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Discussion Starter #1 (Edited)
Has anyone had their truck fixed yet for this latest Duramax block heater cord recall ?

The description of the fix in the “My Chevrolet” app on my iPhone is a little unsettling.

Cut the cord and make the customer aware is basically what I read as the repair description in the screenshot below.

I travel for work where it gets extremely cold ... -20 deg F and below even during daylight hours ... so I actually need the block heater on my truck.

Also ... I believe we paid for that block heater as a cold climate option.

Kindly let me know your thoughts ...
 

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Has anyone had their truck fixed yet for this latest Duramax block heater cord recall ?

The description of the fix in the “My Chevrolet” app on my iPhone is a little unsettling.

Cut the cord and make the customer aware is basically what I read as the repair description in the screenshot below.

I travel for work where it gets extremely cold ... -20 deg F and below even during daylight hours ... so I actually need the block heater on my truck.

Also ... I believe we paid for that block heater as a cold climate option.

Kindly let me know your thoughts ...
No, you didn't pay 'extra' to add a block heater to your duramax.
Block heater is a standard feature of every duramax.

It is optional on the gasser.


My understanding is further notification will happen when they have a solution ready.
 

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Discussion Starter #3
Thanks for the response ... I incorrectly guessed it was like the gassers where it was optional ... i.e. did not know it was standard on all Duramax diesels.

Guess the guys who live down south where it doesn’t freeze probably don’t care if they remove it.
 

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They are probably working with the supplier on a permanent solution but are limiting liability at the current time by disabling the heater. It should be simpler than the heated washer fluid debacle of a decade ago where GM first had a recall then later removed the device and compensated the customer. But that isn't a potential solution for the block heater because it is a necessity rather than a convenience.

And it is all just another symptom of share price driven modern corporate culture with its hyper short term orientation valuing cost cuts above all else thus leading to quality little better than what we used to laugh about when thinking of factories in the PRC.
 

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Thanks for the response ... I incorrectly guessed it was like the gassers where it was optional ... i.e. did not know it was standard on all Duramax diesels.

Guess the guys who live down south where it doesn’t freeze probably don’t care if they remove it.
It would take quite a bit colder than 'freezing' to cause starting problems.

They start fine (at least) down to 0*F without it.

But, I still want it there, so that if the truck encounters a patch of temperatures much below that the heater can be prepped (uncoiled from factory location) and put into use.


I fully expect GM to have a proper solution prior to the return of below 0*F weather.
I also understand why they have want the current unit disabled in the mean time.
 

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General Motors has decided that a defect which relates to motor vehicle safety exists in certain 2017-2019 model year Chevrolet Silverado 2500/3500 vehicles and certain 2017-2019 model year GMC Sierra 2500/3500 vehicles. In vehicles equipped with the Duramax diesel 6.6 liter engine and the optional engine-block heater cord, a short-circuit condition may develop in the engine-block heater cable or in the terminals that connect the heater cable to the block heater. A short-circuit condition can cause damage to engine components and, in rare cases, start a fire in the engine compartment.

Correction
Dealers are to cut the heater cord and place the customer disclosure in plain view inside the vehicle. This disable procedure does not apply to the 2019 Chevrolet Silverado 4500/5500/6500 at this time.

This recall applies to used inventory. For customer vehicles, you do not need to disable the engine-block heater. If the customer requests the disable procedure be completed, you may proceed but advising the customer to NOT use the heater block cord is sufficient. GM is developing a final repair that will restore the functionality of the engine-block heater.



Dealers will be advised when the disable procedure and remedy for 2019 Chevrolet Silverado 4500/5500/6500 medium duty trucks is available. At this time, these new vehicles are on a stop delivery order under N182206312.



All involved vehicles that are in used inventory must be held and not delivered to customers, dealer traded, or used for demonstration purposes until the repair contained in this bulletin has been performed on the vehicle
 

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i just dont understand how hard it can be to make a block heater that doesent catch on fire. Seems kind of ridiculous theres another recall for the same problem they already had a recall for a couple years ago on the cruze platform. I did a quick search but didnt see much, is there some major difference on the current block heaters over previous generations?
 

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I have a dumb question (this is my first diesel- remember- haha)
Where is the cord for this block heater? I cannot find mine.
I see the heater is standard, so.... does this also mean the cord comes standard with all Dmaxx's?
Thanks in advance for any info.
 

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I have a dumb question (this is my first diesel- remember- haha)
Where is the cord for this block heater? I cannot find mine.
I see the heater is standard, so.... does this also mean the cord comes standard with all Dmaxx's?
Thanks in advance for any info.
It's zip-tied up. Look near your passenger side battery or around/under your air box. Mine was almost under the air box. When you need to use it make sure you route it away from moving and/or metal parts which will get hot. I used a NOCO plug to blend mine into the air dam.
 

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It's zip-tied up. Look near your passenger side battery or around/under your air box. Mine was almost under the air box. When you need to use it make sure you route it away from moving and/or metal parts which will get hot. I used a NOCO plug to blend mine into the air dam.
yes sir-it is exactly where you said. zip tied next to the passenger side battery. thanks TX_DMax17!
 

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I have an appointment this Friday for this recall. If anyone's interested I can update after it's done but I imagine there will be nothing of note to say about it since the current remedy is just to cut it. On GMC's portal the recall solution is still being qualified as "INCOMPLETE". Prior to that it was "INCOMPLETE. REMEDY NOT YET AVAILABLE" or something along those lines.
 

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I have an appointment this Friday for this recall. If anyone's interested I can update after it's done but I imagine there will be nothing of note to say about it since the current remedy is just to cut it. On GMC's portal the recall solution is still being qualified as "INCOMPLETE". Prior to that it was "INCOMPLETE. REMEDY NOT YET AVAILABLE" or something along those lines.
Mine was done last week, end was cut. Also did the recall for the rear defrost overheating with the power sliding window option. I believe that defrost one is only for Canada, and again no fix, just pulled the fuse.
 

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GM Canada letter for the block heater recall (same recall reference number) doesn't ask that the truck be brought in.

It just requests that the block heater not be used.

Indicates a second letter will be sent when parts are available for repair.
 

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GM Canada letter for the block heater recall (same recall reference number) doesn't ask that the truck be brought in.

It just requests that the block heater not be used.

Indicates a second letter will be sent when parts are available for repair.
I have no stake in this thread, but Canada seems to have it right.. why drag the customer to the dealer to sit and wait for a cord to be cut? Seems like a waste of time and money. And honestly, changes of it actually catching fire are probably slim to none.
 

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Discussion Starter #19
If it burns down then I can get the new 2020 model with the 10-speed ... so hopefully they don’t cut the cord ! >:)
 
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