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This bulletin is being revised to provide the field fix. Please discard Corporate Bulletin Number 07-08-50-018A (Section 08 -- Body and Accessories).
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Important: Implementation of this service bulletin by "GM of Canada" dealers requires prior Warranty Manager approval.
Condition
Some customers may comment on excessive lint accumulation on the cloth seat material. Darker colored seat fabric seems to show the condition more than lighter fabrics.
Cause
The source of the lint accumulation is not the seat fabric material. The seat material, though, exhibits a tendency to accumulate and retain lint from sources that come into contact with the fabric.
Correction
Important: All seats will need to be updated in the vehicle. Let customers with RPO 19D know that the appearance of the insert material will be noticeably different.
If the customer has ebony colored cloth seats, replace the seat covers (back and cushion), the headrests and the armrests with revised fabric. Refer to SI for the appropriate seat back and cushion cover, headrest and armrest replacement procedures.
The number to call is 1-800-222-1020. Tell them your complaint and they will open up a case for you. My case is currently ongoing, but they will try and offer you something to resolve the issue. In my case, they told me that the Engineers are working on a solution. You can accept this, but you MUST let them know that this still doesn't solve your problem and you are not happy. Otherwise they will close your case. I'm pushing to have my seats replaced with leather. I don't know that it will happen, but at least they won't close the case. If they get enough complaints, they will be forced to do something about it quickly. And quickly means replacing them with leather. They were aware of the problem with the seats before these trucks even went into production, but failed to correct the issue. Now they are regretting it. Be sure to let as many people know about the 800 number and get as many people as you can to call. The more complaints, the quicker the solution.
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Important: Implementation of this service bulletin by "GM of Canada" dealers requires prior Warranty Manager approval.
Condition
Some customers may comment on excessive lint accumulation on the cloth seat material. Darker colored seat fabric seems to show the condition more than lighter fabrics.
Cause
The source of the lint accumulation is not the seat fabric material. The seat material, though, exhibits a tendency to accumulate and retain lint from sources that come into contact with the fabric.
Correction
Important: All seats will need to be updated in the vehicle. Let customers with RPO 19D know that the appearance of the insert material will be noticeably different.
If the customer has ebony colored cloth seats, replace the seat covers (back and cushion), the headrests and the armrests with revised fabric. Refer to SI for the appropriate seat back and cushion cover, headrest and armrest replacement procedures.
The number to call is 1-800-222-1020. Tell them your complaint and they will open up a case for you. My case is currently ongoing, but they will try and offer you something to resolve the issue. In my case, they told me that the Engineers are working on a solution. You can accept this, but you MUST let them know that this still doesn't solve your problem and you are not happy. Otherwise they will close your case. I'm pushing to have my seats replaced with leather. I don't know that it will happen, but at least they won't close the case. If they get enough complaints, they will be forced to do something about it quickly. And quickly means replacing them with leather. They were aware of the problem with the seats before these trucks even went into production, but failed to correct the issue. Now they are regretting it. Be sure to let as many people know about the 800 number and get as many people as you can to call. The more complaints, the quicker the solution.