TCM Failure
Ok so here is the situation. Got service stabilitrack and all those messages last week on my way to work. Gear shift indicator dissapears no trans temp, and cel. Trans is now in failsafe, no biggie. Get to the first stop light and no go. I get moving enough to pull into gas station. Check cel, loss of communication with tcm u0101. Shut her down, get out check connections and fuses. Try again, no go. Hit onstar button, and what a bunch of bs. Onstar is going to be canceled later today. Finally get in touch with Chevy Roadside assistance. 20 min to find a tow, and almost 3 hours to get the tow truck there. No biggie once tow was scheduled got a ride to work, left keys in it for tow driver, not like it was gonna go anywhere anyways. Finally nearest dealership calls, tells me "Yep you have a trans problem, we don't work on Allisons. You gotta call Allison" Call Allison, and and informed about service agreement with them and chevy. Call dealer back and was informed "Allison must be wrong, we've never worked on an Allison." At this point I'm becoming a bit irritated. They also said "Even if we did work on Allisons, it'd be a few weeks before we could even get to it." Why did Chevy roadside people decide to tow me there? I'd be totally understanding if the dealer said that they didn't have anybody qualified to work on an Allison. But they flat out refused to. So I get a hold of my local dealer which I''m not all that fond of but they said Yes we can fix it might be after the weekend before we get to it but bring it it. Mind you this was July 2. Get a tow referral from dealer and get in touch with them, wasn't too concerned with when it was gonna get there. Tow driver was there within an hour and a half, 75mi to pick up. Get it towed to local dealer on my $350 for 75 mi tow to dealer. Dealer calls next morning July 3 they had a chance to look at it. TCM fried due to Static Discharge. I said what could cause that? TSB about Aftermarket fan belt causing excessive static buildup and discharge to fry TCM. Used a Goodyear gatorback belt not a cheapo. And it had already been on for 50K 1year 3mos. Dealership says they have parts ordered. Now I gotta pay dealership to change belt too. Stop by to get some stuff outta truck for work and talk to service advisor and get TCM should be here on monday. Walk back to truck and bs with tech a few min, he says might be a week or 2 or who knows, TCM backordered. Now WTF I'm getting a little more pissed. Last time I was at dealership for DEF pump they couldn't even get one, with no known availability. Delete done then, just outta warranty then. Does Chevy think their vehicles don't break and don't stock any parts? 2 break downs and parts not available either time. Oh getting back to first dealership, I ask what I owed. Told nothing, that was a surprise. But they also wouldn't give me any paperwork saying vehicle was looked at or was even there. So what I want to know is, can I go back at original dealer for tow to second dealer? Why the hell would they flat out refuse to repair Allison that Chevy is contractually obligated to fix. Why would Chevy have my truck towed to a dealer that wouldn't work on it. There has to be a record of tow to there through chevy roadside. 150K on truck now.
So I call dealer this morning to see if they know when they will have TCM. Oh yea we have it, do you want to make an appointment to bring truck in. I say why do I need an appointment you have had my F***ing truck for over a week. Service advisor asks who my service advisor is, and I say It's you thats why I asked to talk to you, "Remeber I'm the poor bastard that had to have his truck towed from another dealer in Chicago." I get an "Oh yea" Oops "Looks like your TCM should be here first of next week" Hmm, same answer I got a week ago. Increasing Irate now. So I order TCM online, I sure hope they get one before I do, or I'm gonna lose my shit.
Make sure you only use OEM belts. Don't want it to cost anybody else $1600 for tow, belt, and TCM. Not to mention rental that I'm paying for.
Can one of you GM Customer Service people contact me. As I am not happy at all with 1 of your dealerships. And not impressed with a second dealer or your roadside assistance. I'm only 30 now, it'd be a shame to lose 40+ more years of $50k every 4 years or so of vehicle purchases from me.
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