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Discussion Starter #21
Unbelievable that the dealership was selling that truck when they knew it had an issue as you stated "service had done some stuff but didn't know if it was fixed for sure". I'd be gettin my money back or making damn sure they fix it and give you a rental. SMH
Yeah I am going to make DAMN sure they fix it and they gave me a new 2020 GMC for now to drive. So if they cant fix it or dont fix it to my liking I will be doing something cause I am pretty sure I could get a lawyer involved with this, with them selling me something that wasnt fixed but I am not sure as I am not a lawyer.

I will make sure I keep everything updated on what is going on with it. I just am just wondering what is wrong with it cause otherwise the truck is like brand new shape so I am really hoping that they can and will fix everything that is wrong with it.

I am always open to anyones ideas or opinions!

Thanks
 

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All other variables aside, the 14 is a more reliable truck. I’d never buy the first run of a truck model. I bought my 14 in 2016 with 60k on it and have had zero issues with the DEF or anything else on it.
 

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Good luck with the '11 if nothing else I'd demand an warranty to cover it for at least a year to cover unknown condition. Like you I'm on my 2nd D'max bought '05 2500 CCSB 4x4 new put 170k miles with minimum problems other than running warm when towing a 38'TH in Southwest installed a Banks Ecomind Power pak Cold air Intake, Speed brake and AFE turbo inlet only reason I sold after 10yrs was I needed more truck for pulling 40' 18k# triple axle TH. 2nd is '15 Sierra 3500 DC SLT 4x4 DRW only a few issues (oil upper pan leak) all warrantied after 60+k miles all stock except Banks I 1.8, Bilstien 5100S w Sumo bump stops and AirRide bags. I bought GM extended warranty in case CP4 takes a dump. YMMV.

 

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Discussion Starter #24
Good luck with the '11 if nothing else I'd demand an warranty to cover it for at least a year to cover unknown condition. Like you I'm on my 2nd D'max bought '05 2500 CCSB 4x4 new put 170k miles with minimum problems other than running warm when towing a 38'TH in Southwest installed a Banks Ecomind Power pak Cold air Intake, Speed brake and AFE turbo inlet only reason I sold after 10yrs was I needed more truck for pulling 40' 18k# triple axle TH. 2nd is '15 Sierra 3500 DC SLT 4x4 DRW only a few issues (oil upper pan leak) all warrantied after 60+k miles all stock except Banks I 1.8, Bilstien 5100S w Sumo bump stops and AirRide bags. I bought GM extended warranty in case CP4 takes a dump. YMMV.

So nothing to really update other than I wanted to thank you because I told them I wanted a year warranty weather they "think" they fixed or will fix the problem or no. So thats all I have to update. I will let everyone know things as soon as I do. I like to keep post this up to date for others who MIGHT be going though some shit like this.
 

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Discussion Starter #25
So, I have a question for anyone willing to play the guessing game. Y’all know more about diesels then I do so I figured I would ask and see if any of y’all have any ideas.

The issues with this new (to me) 2011 GMC 2500 Denali truck is that before I bought it, the service department had an open ticket on the truck that I was not made aware of. Since a good family friend was the salesperson, she was trying to find the 2nd set of keys and found them over in the service department two days after I bought the truck. At that time she found out there was a open ticket for the truck dying. The service department said they did something but wasn’t sure if it fixed it and it didn’t.

So, the day I bought the truck I drove it around and nothing seemed odd or not working and loved how it only had 70k miles on it. Then later that day as we were waiting on all the paperwork and everything that goes with buying a truck it sat and it was a very cold winter day. As they were working on getting everything ready my salesperson took me out to start it up and do the OnStar stuff in the truck. While sitting in the truck that day waiting for the OnStar person to send a signal to the truck, the truck just shut off and on the DIC said something like service stabilitrak or something similar. At first of course I thought well did the OnStar lady send the wrong signal and kill the truck, just a thought.

So, two days later when my salesperson found the keys and found out that there was an open ticket, she got ahold of me right away. She wanted me to take the truck out and drive it around to find out if in fact the truck was ok. So I jumped in the truck and turned the key and waited for the pig tail glow plug light to go out, which I thought took longer than it should being that it was kept in the garage. I started it up and no issue and I pulled out of the garage. Once pulled out of the drive and got to a stop sign, I sat there for a while as I thought this would be a good time to get my seat all positioned the way I want it. As I was sitting there it started to idle like it had a big cam in it like my Camaro does. While sitting there having the whole truck shake it almost died but someone pulled up behind me to I had to move. Almost felt like it was missing or something, but I am not very familiar with the diesel engine.

I then called my salesperson right away and told her it is defiantly not running right, as I had a 2013 and it never once did anything like that. So my salesperson said bring it in if I thought it could make it so away I went to the dealership. On the 20 min drive to the dealership it started smelling odd like maybe burning to much diesel or something, again not familiar with diesel but I know my 2013 never smelled like that. I like to drive with the exhaust brake on to just help with slowing down without using the brakes and try to save the wear and tear on them. So, since I had the exhaust brake enabled when I got into the town that the dealership is at, all the sudden the DIC said exhaust brake disabled. Again, on my 2013 I never had anything like that happen.

So I dropped the truck off and got a loaner truck in the mean time and I have no idea what could be causing all this weird shit to happen. If anyone of you that know much more about diesel engines and the LML have ANY idea what could be wrong I would love to hear, even though I know it is hard to know for sure.
Thanks!
 

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Good luck with the '11 if nothing else I'd demand an warranty to cover it for at least a year to cover unknown condition. Like you I'm on my 2nd D'max bought '05 2500 CCSB 4x4 new put 170k miles with minimum problems other than running warm when towing a 38'TH in Southwest installed a Banks Ecomind Power pak Cold air Intake, Speed brake and AFE turbo inlet only reason I sold after 10yrs was I needed more truck for pulling 40' 18k# triple axle TH. 2nd is '15 Sierra 3500 DC SLT 4x4 DRW only a few issues (oil upper pan leak) all warrantied after 60+k miles all stock except Banks I 1.8, Bilstien 5100S w Sumo bump stops and AirRide bags. I bought GM extended warranty in case CP4 takes a dump. YMMV.

Nice park job, I think there's a thread on here dedicated to guys like you lol.:wink2:
 

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So, I have a question for anyone willing to play the guessing game. Y’all know more about diesels then I do so I figured I would ask and see if any of y’all have any ideas.

The issues with this new (to me) 2011 GMC 2500 Denali truck is that before I bought it, the service department had an open ticket on the truck that I was not made aware of. Since a good family friend was the salesperson, she was trying to find the 2nd set of keys and found them over in the service department two days after I bought the truck. At that time she found out there was a open ticket for the truck dying. The service department said they did something but wasn’t sure if it fixed it and it didn’t.

So, the day I bought the truck I drove it around and nothing seemed odd or not working and loved how it only had 70k miles on it. Then later that day as we were waiting on all the paperwork and everything that goes with buying a truck it sat and it was a very cold winter day. As they were working on getting everything ready my salesperson took me out to start it up and do the OnStar stuff in the truck. While sitting in the truck that day waiting for the OnStar person to send a signal to the truck, the truck just shut off and on the DIC said something like service stabilitrak or something similar. At first of course I thought well did the OnStar lady send the wrong signal and kill the truck, just a thought.

So, two days later when my salesperson found the keys and found out that there was an open ticket, she got ahold of me right away. She wanted me to take the truck out and drive it around to find out if in fact the truck was ok. So I jumped in the truck and turned the key and waited for the pig tail glow plug light to go out, which I thought took longer than it should being that it was kept in the garage. I started it up and no issue and I pulled out of the garage. Once pulled out of the drive and got to a stop sign, I sat there for a while as I thought this would be a good time to get my seat all positioned the way I want it. As I was sitting there it started to idle like it had a big cam in it like my Camaro does. While sitting there having the whole truck shake it almost died but someone pulled up behind me to I had to move. Almost felt like it was missing or something, but I am not very familiar with the diesel engine.

I then called my salesperson right away and told her it is defiantly not running right, as I had a 2013 and it never once did anything like that. So my salesperson said bring it in if I thought it could make it so away I went to the dealership. On the 20 min drive to the dealership it started smelling odd like maybe burning to much diesel or something, again not familiar with diesel but I know my 2013 never smelled like that. I like to drive with the exhaust brake on to just help with slowing down without using the brakes and try to save the wear and tear on them. So, since I had the exhaust brake enabled when I got into the town that the dealership is at, all the sudden the DIC said exhaust brake disabled. Again, on my 2013 I never had anything like that happen.

So I dropped the truck off and got a loaner truck in the mean time and I have no idea what could be causing all this weird shit to happen. If anyone of you that know much more about diesel engines and the LML have ANY idea what could be wrong I would love to hear, even though I know it is hard to know for sure.
Thanks!
I think they should give you your money back since they didn't disclose what was going on with the truck.


So sense in turning their problem into your problem.

If it was simple and/or straight forward problem they would have already had it fixed. Seems like they are guessing.
 

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Discussion Starter #28
I think they should give you your money back since they didn't disclose what was going on with the truck.


So sense in turning their problem into your problem.

If it was simple and/or straight forward problem they would have already had it fixed. Seems like they are guessing.
Would you think it would be a wise move to have them fix the issue but demand a year warranty? I did get the truck for a great price but just wondering what y'all would do.
 

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I feel for you ,they need to be upfront with you and let you know what is going on, explain things to you. If they are a respected dealership ,they will make it right , and stand behind your purchase.
 

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I'd make them take it back.

Seems like it was a great price for a reason -- and that they were hiding that they don't yet know what's wrong with it.


Hoping it goes away is't a repair.
 

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I'd make them take it back.

Seems like it was a great price for a reason -- and that they were hiding that they don't yet know what's wrong with it.


Hoping it goes away is't a repair.
There's a reason it only had 70,000 miles on it, it's been in the shop more than it's been on the road I'm guessing.
 

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Discussion Starter #32
Alright everyone so here is what I got done. I sent an email to the General manager of the dealership last night and he responded very quickly and they are going to fix whatever issues is at hand AND the dealership is going to give me a 2yr 24k mile power train warranty on top of fixing the current issue.

I think this is a very good deal and considering the price I got it for but I would like to know what you take is. I personally think a 2year 24,000 miles warranty is great.

Thanks
 

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I'm with Redwngr on this.
 

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They should print out everything that was done on truck at any GM dealer since day one. If previous owner went in with a "noise" it should have been documented. Make your decision from there, or negotiate from there. I wouldn't agree to their 2/24 offer without seeing maintenance record. That will tell you if it's a garage queen or not.
 

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After reading all of the above posts, I'm with Redwngr - Get your money back, buy a truck that has less or no problems. Otherwise, I think you're in for a big headache after the 2 yrs warranty is up. BTW, most used trucks considered Certified Pre-owned have a 2 yrs 24k warranty. I'm 2nd owner of my truck which I purchased from a dealer who provided a 2 yrs 36k warranty with the 2 years of free maintenance. Back then, my truck only had 26,000 miles on it.
 

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Discussion Starter #36
I just sent the general manager an email asking for all records on the work that has been done to the truck to see if in fact this is a truck that has had nothing but issues. This truck since it is a 2011 and had 70k miles I dont think that it qualifies for the requirements for being a Certified Pre-owned. This is what I found on the internet "GM Certified used vehicles must be 5 model years old or newer and have less than 75,000 miles".
 

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Discussion Starter #37
In the mean time while I am waiting to hear back from the general manager, is there anyone on these forums that can look up all the service records? I belong to a Camaro forum and they had tons of GM reps and GM dealerships on the forums that would get you any information you needed?
 

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I just sent the general manager an email asking for all records on the work that has been done to the truck to see if in fact this is a truck that has had nothing but issues. This truck since it is a 2011 and had 70k miles I dont think that it qualifies for the requirements for being a Certified Pre-owned. This is what I found on the internet "GM Certified used vehicles must be 5 model years old or newer and have less than 75,000 miles".
Ahh, that makes sense - for whatever reason, thought I read "2014" - I'm old.

In any case, it (truck) started off as a minor headache which hopefully doesn't become a full blown migraine. If you do decide to keep the truck, you're on one of the best forums to obtain all kinds of help.
 

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Discussion Starter #39
Ahh, that makes sense - for whatever reason, thought I read "2014" - I'm old.

In any case, it (truck) started off as a minor headache which hopefully doesn't become a full blown migraine. If you do decide to keep the truck, you're on one of the best forums to obtain all kinds of help.
I think I am going to take the gamble and keep the truck. I got it for an amazing price at only $28,500 but that was only because I have a life time family friend that is a salesperson at the dealership and they hooked me up.. Also I have bought from them only for many years so I am sure they arent going to leave me hanging. I think paying 28 for a 2011 with only 70k miles is a damn good deal but I could be wrong. I would be interested to see what everyones thoughts are on the deal I got.
 

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I paid 23k for a 2012 crew cab, 4x4 with 175k on it. I found that prices vary on location. I'm located in the KC area.

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