I love air bags and have had them on my last 3 3500's. Like an earlier comment mentions, they ride better unloaded with more pressure in them than the minimum 5#. At 5# you're just riding on the leaf springs so expect a normal one ton bucking ride. At 25-ish psi, you're taking most of the pressure off the leaf springs and applying it to the air bags which provide a softer ride over rough spots in the road. If you air up the bags until the shackle bolts are all loose, you've essentially created an air ride truck with leaf spring overloads.
I have typically ran 25-30 all the time and liked the empty ride on my duallys. Now I'm back to a SRW and the 2021 rides so damn good empty, I'm not sure about putting the bags on it. Of course, they'll be fine with a load but I don't know how it could ride any better empty than it does right now, bone stock. Maybe Sulastics, but that's a whole nuther topic.